Privacy Policy

1. Introduction

Welcome to the Privacy Policy of jlvvvv Casino ("we," "us," "our," or the "Company"). This Privacy Policy describes how jlvvvv Casino collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use our website, mobile platform, and all associated services (collectively, the "Platform").

jlvvvv Casino is committed to protecting the privacy and personal data of all Filipino players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account, accessing the Platform, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

jlvvvv Casino collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify that you meet the minimum age requirement of 21 years);
• Nationality and country of residence;
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address and mobile phone number.

2.2 Account and Authentication Data

• Username and encrypted password;
• Security questions and answers;
• Account preferences and communication settings;
• Login history, session timestamps, and IP addresses used to access the Platform.

2.3 Financial and Transaction Data

• Payment method details, including GCash mobile number, PayMaya account reference, BPI, BDO, or Metrobank account details (we do not store full bank account numbers in plain text);
• Deposit and withdrawal history, including amounts in Philippine Peso (₱), timestamps, and transaction reference numbers;
• Bonus and promotional credit history;
• Wagering activity, game history, and win/loss records.

2.4 Identity Verification Documents

• Copies of government-issued identification (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID);
• Proof of address documents (e.g., utility bills, bank statements, or barangay certificates);
• Selfie photographs submitted for liveness verification purposes.

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Referring URLs and pages visited within the Platform;
• Session duration and interaction data.

2.6 Communications Data

• Records of your communications with our customer support team, including live chat transcripts and email correspondence;
• Feedback, survey responses, and complaints submitted through the Platform.

3. How We Collect Your Data

jlvvvv Casino collects personal data through the following means:

Collection Method	Examples
Direct submission	Registration forms, KYC verification uploads, support chat, deposit and withdrawal requests
Automated collection	Cookies, server logs, session tracking, device fingerprinting during Platform use
Third-party sources	Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services
Publicly available sources	Sanctions lists, politically exposed persons (PEP) databases, and other AML screening databases as required by law

4. How We Use Your Data

jlvvvv Casino processes your personal data for the following purposes:

4.1 Account Management and Service Delivery

To create and maintain your jlvvvv Casino account, verify your identity and age, process deposits and withdrawals, deliver gameplay services, and provide customer support. Without this processing, we cannot provide you with access to the Platform.

4.2 Regulatory Compliance and Legal Obligations

To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA) as amended, and applicable PAGCOR regulations. This includes conducting Know Your Customer (KYC) checks, filing Suspicious Transaction Reports (STRs) where required, and maintaining transaction records for the legally mandated retention period.

4.3 Fraud Prevention and Security

To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct. We use automated systems and manual review processes to monitor account activity for suspicious patterns.

4.4 Responsible Gaming

To monitor your gaming activity and identify potential signs of problem gambling, to enforce self-exclusion requests, and to apply deposit and loss limits you have set. This processing is carried out in your interest and in compliance with responsible gaming obligations.

4.5 Marketing and Promotions

With your consent, to send you promotional offers, bonus notifications, and news about new games and features at jlvvvv Casino via email or SMS. You may withdraw your consent to marketing communications at any time through your account settings or by contacting our support team.

4.6 Platform Improvement

To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the Platform. This processing is carried out using aggregated or pseudonymized data wherever possible.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jlvvvv Casino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account creation, gameplay, and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and PAGCOR requirements;
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent.

6. Sharing and Disclosure of Data

jlvvvv Casino does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform operators. All such providers are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy choices available to you at that time.

7. Data Retention

jlvvvv Casino retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
• KYC and identity verification documents are retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements;
• Technical and device data collected via cookies and server logs is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

jlvvvv Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including passwords and financial information, is encrypted using strong cryptographic algorithms;
• Access controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data undergo regular data privacy training;
• Infrastructure security: Our Platform is hosted on secure, audited cloud infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments;
• Incident response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals within the timeframes required by the Data Privacy Act.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your jlvvvv Casino account and to keep your login credentials confidential.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Platform. They allow us to recognize your device, remember your preferences, and collect information about how you use the Platform. We also use similar technologies such as web beacons, pixel tags, and local storage objects.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Consent Required
Strictly Necessary	Essential for the Platform to function, including session management, login authentication, and security features	No – always active
Functional	Remember your preferences such as language settings, game display options, and responsible gaming limits	Yes
Analytics	Collect aggregated data about how players use the Platform to help us improve performance and user experience	Yes
Marketing	Track your interactions with promotional content to deliver relevant offers and measure campaign effectiveness	Yes

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlvvvv Casino. To exercise any of these rights, please contact our Data Protection Officer through the live chat feature or by email at the address provided in Section 13.

We will respond to all data rights requests within fifteen (15) business days of receipt. In complex cases, we may extend this period by a further fifteen (15) business days, in which case we will notify you of the extension and the reasons for it. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Protection of Minors

jlvvvv Casino strictly prohibits the use of the Platform by individuals under the age of 21 years, in accordance with PAGCOR regulations and Philippine law. We do not knowingly collect personal data from individuals below this age threshold.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please contact our support team immediately through the live chat feature.

Age verification is a mandatory step in our account registration and KYC process. We reserve the right to request additional proof of age at any time and to suspend accounts pending age verification.

12. Changes to This Policy

jlvvvv Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following the effective date of any changes constitutes your acknowledgment of the revised Privacy Policy.

13. Contact and Data Inquiries

jlvvvv Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our DPO through the following channels:

• Live Chat: Available 24/7 through the Platform – the fastest way to reach our team;
• Email: [email protected] (displayed as plain text – not a clickable link);
• Postal Address: Data Protection Officer, jlvvvv Casino, Metro Manila, Philippines.

We are committed to resolving all privacy-related inquiries promptly and transparently. If you are not satisfied with our response, you may escalate your concern to the National Privacy Commission of the Philippines, which is the competent supervisory authority for data protection matters in the country.